Privacy Policy

1. Introduction

Big Rig Glass (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at bigrigglass.com (“Site”) or interact with our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Site.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

2. Who We Are

Big Rig Glass is a locally owned, veteran-operated auto glass company serving Portland, Wilsonville, and surrounding Oregon communities since 2000. We provide windshield replacement, auto glass repair, ADAS calibration, RV glass, semi-truck glass, and fleet services.

Big Rig Glass 📞 (503) 694-9793 ✉️ info@bigrigglass.net 🌐 bigrigglass.com

3. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our Site.

3.1 Information You Provide Directly

When you submit a quote request, contact us, or interact with our forms, we may collect the following:

• Full name
• Phone number
• Email address
• Contact preference (phone, text, or email)
• Vehicle information (year, make, model, VIN)
• Damage description and location
• VIN photo uploads
• Any additional information you voluntarily provide in message fields

3.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query that brought you to our Site
• Date and time of your visit

For more information on how we use cookies, please see our Cookie Policy at bigrigglass.com/cookie-policy.

3.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Google — analytics and advertising data
• Meta / Facebook — advertising and retargeting data
• Yelp and Google Reviews — public reviews and ratings you submit
• Insurance carriers — claim-related information when you authorize us to work with your provider

4. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• To process and respond to quote requests
• To schedule and confirm service appointments
• To communicate with you about your vehicle and service status
• To process insurance claims on your behalf when authorized

Business Operations

• To improve the quality and efficiency of our services
• To train our technicians and customer service staff
• To maintain accurate service and customer records

Communications

• To send appointment confirmations, reminders, and follow-ups via phone, text, or email based on your stated preference
• To respond to your inquiries and support requests
• To send service-related updates and notifications

Marketing

• To send promotional offers or service updates, where you have consented or where permitted by law
• To deliver relevant advertising through Google Ads and Meta platforms
• To analyze the effectiveness of our marketing campaigns

Legal and Compliance

• To comply with applicable Oregon and federal laws and regulations
• To enforce our Terms of Use and other agreements
• To protect the rights, safety, and property of Big Rig Glass and our customers

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to protect it appropriately. They include:

• Website hosting and maintenance providers
• Email and SMS communication platforms
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Meta)
• CRM and scheduling software
• Payment processors (if applicable)

5.2 Insurance Companies

If you authorize us to work with your insurance carrier on a glass replacement or repair claim, we will share the vehicle information, damage details, and service records necessary to process your claim.

5.3 Fleet and Business Accounts

For commercial fleet customers, we may share relevant service records and invoicing information with your designated fleet administrator or account manager.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation or court order
• Protect and defend the rights or property of Big Rig Glass
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the public

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if such a transfer occurs and your information becomes subject to a different privacy policy.

6. SMS and Text Message Communications

By providing your phone number and consenting to SMS communication through our quote request form or other contact points, you agree to receive text messages from Big Rig Glass. These messages may include:

• Appointment confirmations and reminders
• Service status updates
• Follow-up communications regarding your vehicle or quote
• Occasional promotional offers, where separately consented

Message frequency will vary. Message and data rates may apply.

To opt out of SMS communications at any time, reply STOP to any message you receive from us. For assistance, reply HELP or contact us directly at (503) 694-9793 or info@bigrigglass.net.

We do not share your phone number with third parties for their own marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

When personal information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption on all Site pages
• Restricted access to personal data within our organization
• Regular review of our data collection and storage practices
• Secure disposal of records containing personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@bigrigglass.net.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. As an Oregon resident, you have the following rights under applicable state and federal law:

Right to Access You may request a copy of the personal information we hold about you.

Right to Correction You may request that we correct inaccurate or incomplete personal information.

Right to Deletion You may request that we delete your personal information, subject to certain legal exceptions such as ongoing service obligations or legal compliance requirements.

Right to Opt Out of Marketing You may opt out of receiving marketing communications from us at any time by contacting us directly or using the opt-out mechanism in any marketing message we send.

Right to Data Portability You may request that we provide your personal information in a portable, commonly used format.

To exercise any of these rights, please contact us at: 📞 (503) 694-9793 ✉️ info@bigrigglass.net

We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information promptly.

11. Third-Party Websites and Links

Our Site may contain links to third-party websites, including insurance carriers, review platforms, and fleet partners. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

12. Google Analytics and Advertising

We use Google Analytics to understand how visitors use our Site. Google Analytics collects data such as pages visited, session duration, and traffic sources using cookies. This data is aggregated and does not personally identify you.

We may also use Google Ads and Meta advertising tools to reach potential customers. These platforms may use cookies and pixel technology to show you relevant advertisements based on your visit to our Site.

To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. To manage Google advertising preferences, visit adssettings.google.com. To manage Meta advertising preferences, visit your Facebook Ad Preferences.

13. Oregon Privacy Law

Big Rig Glass complies with applicable Oregon privacy laws, including the Oregon Consumer Privacy Act (OCPA) where applicable. If you are an Oregon resident and wish to exercise your privacy rights, please contact us using the information provided in Section 9 of this policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. For significant changes, we may also notify you directly via email or a prominent notice on our Site. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Big Rig Glass 📞 (503) 694-9793 ✉️ info@bigrigglass.net 🌐 bigrigglass.com

We are committed to resolving any privacy concerns promptly and transparently.