FAQ

Frequently Ask Questions

What can we help you with?

 Big Rig Glass has two locations serving the greater Portland area — one in Portland and one in Wilsonville, Oregon. Both locations carry a large inventory of glass on hand, so same-day and next-day service is available at either shop. Mobile service is also available if you can't come to us.

Yes. Our mobile technicians handle windshield, side window, and rear glass repair and replacement across the Portland and Wilsonville metro — at your home, workplace, or job site.

Often, yes. Chips smaller than a quarter and short cracks outside the driver's line of sight can usually be repaired by injecting resin that restores strength and stops the damage from spreading. Larger or edge damage typically needs replacement.

Frequently, yes. Chip repair is often covered with the deductible waived, and window or windshield replacement is commonly covered under comprehensive policies. We work with all major insurers and handle the claim paperwork.

We do. Big Rig Glass proudly offers discounts for active military, veterans, and first responders. It's one of the ways we give back to the people who serve and protect our communities every day.

We service virtually every vehicle type — cars, SUVs, trucks, semi trucks, RVs, buses, work vans, fleet vehicles, and heavy equipment. If it has glass, there's a good chance we can help. Call us and we'll let you know right away what we can do for your specific vehicle.

Absolutely. We replace rear windshields and back glass for all vehicle types, safely remove the broken glass, and reconnect defroster grids and antennas so everything works as it should.

We prioritize break-in repairs. We clean up the shattered glass, secure your vehicle, and install new side, door, or rear glass — often the same day and at your location via mobile service. We can also document the damage for your insurance claim.

Yes. Big Rig Glass repairs and replaces all auto glass — windshields, driver and passenger side windows, door glass, vent glass, and rear/back glass — for cars, trucks, SUVs, and vans.

Windshields for Warriors is a program that provides support to veterans in need. Big Rig Glass donates $1.00 for every windshield installed annually to this cause. As a veteran-owned business, giving back to those who've served our country is something we're deeply proud of.

Need Help?

WHERE CERTIFIED EXPERTISE MEETS GENUINE CUSTOMER CARE.

Whether you have a question about your vehicle’s glass, need a same-day appointment, or want to know more about our services — we’re here and ready to help at both our Portland and Wilsonville locations

Free Quotes

Not sure what your vehicle needs? Call us and we'll give you a straight answer — no pressure, no upselling. Just honest advice from certified glass specialists.

Book an Appointments

Same-day and next-day appointments available at both locations. In-shop or mobile — we work around your schedule to get your vehicle back on the road fast.

News & Article

Stay up to date with the latest auto glass tips, safety information, and Big Rig Glass news. From ADAS calibration updates to windshield care advice — it's all here.

Common Questions

Most Popular Questions

Generally, chips smaller than a quarter and cracks shorter than three inches can be repaired. Anything larger, in the driver's direct line of sight, or near the edge of the glass typically requires a full replacement. Our technicians will assess the damage and give you an honest recommendation — repair when possible, replace only when necessary.

Most installations use fast-cure adhesives that allow you to drive within one hour. However, we recommend waiting the full safe drive-away time recommended by the adhesive manufacturer, which our technicians will communicate to you before you leave. Rushing this step can compromise the seal and your safety.

Yes. Big Rig Glass specializes in RV, motorhome, and bus glass replacement — vehicle types that many standard auto glass shops aren't equipped to handle. We carry RV and bus glass at both our Portland and Wilsonville locations and offer mobile service for large vehicles that can't easily come to the shop.

OEM (Original Equipment Manufacturer) glass is made by the same manufacturer that supplied the glass for your vehicle when it was built. OEE (Original Equipment Equivalent) glass meets the same specifications and safety standards as OEM but is produced by a different manufacturer. Both are high-quality options — our technicians can help you decide which is right for your vehicle and budget.

In many cases, yes. Our wire cut-out removal system is specifically designed to minimize stress on the existing glass during removal, which increases the chances of it being saved for reuse. This is one of the key reasons we don't use power tools or extractors — they almost always destroy the glass in the process.

Yes. We work with businesses of all sizes that operate commercial vehicles. Fleet accounts receive discounted pricing, free fleet inspections, and priority scheduling to minimize downtime. Whether you manage a handful of work vans or a large commercial fleet, we can build a service plan that works for your operation.

We service all major semi truck brands including Kenworth, Peterbilt, Freightliner, Volvo, International, Mack, and more. If you're not sure whether we carry glass for your specific make and model, just call — with our large inventory at both locations, we can usually confirm availability right away.

We service all major makes and models for both static and dynamic ADAS calibration. As vehicles with advanced safety systems become more common across all vehicle classes — including commercial trucks — proper recalibration after any windshield replacement is essential. Our certified technicians have the equipment and training to handle calibration across a wide range of vehicles.

Yes. Big Rig Glass offers in-house custom cut flat glass and custom fabrication for specialty applications — including unique vehicle builds, equipment enclosures, and one-off projects that standard glass shops can't accommodate. We also perform certified sunroof installations. Call us to discuss your specific project and we'll let you know what's possible.

Yes — we are open on Saturdays at both our Portland and Wilsonville locations. We know that vehicle damage doesn't always happen on a weekday, so we make ourselves available when it's most convenient for our customers. Call ahead or book online to secure your Saturday appointment.