Cookie Policy

1. Introduction

This Cookie Policy explains how Big Rig Glass (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website at bigrigglass.com (“Site”). By continuing to use our Site, you consent to our use of cookies as described in this policy. If you do not agree, you can disable cookies through your browser settings — though this may affect the functionality of certain parts of the Site.

2. What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. They are widely used to make websites function more efficiently, remember your preferences, and provide website owners with analytical information about how their Site is used. Cookies do not contain personally identifiable information on their own, but they may be linked to personal information we hold about you.

3. Who We Are

Big Rig Glass Oregon’s locally owned, veteran-operated auto glass specialists serving Portland, Wilsonville, and surrounding communities since 2000.

📞 (503) 694-9793 ✉️ info@bigrigglass.net 🌐 bigrigglass.com

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the Site to function correctly. They enable core features such as page navigation, form submission, and access to secure areas of the Site. The Site cannot function properly without these cookies and they cannot be disabled.

Examples of what they do:

• Maintain your session when filling out a quote request form
• Remember your contact preference selections
• Ensure secure form submissions are processed correctly

4.2 Performance & Analytics Cookies

These cookies collect information about how visitors use our Site — which pages are visited most often, how long visitors spend on each page, and whether visitors receive error messages. All information collected is aggregated and anonymous. We use this data solely to improve how our Site works.

Tools we may use:

• Google Analytics — tracks page views, session duration, traffic sources, and device types
• Google Search Console — monitors search performance and indexing

4.3 Functional Cookies

These cookies allow the Site to remember choices you make and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we use on our pages.

Examples of what they do:

• Remember your preferred contact method (phone, text, or email)
• Pre-fill form fields if you have visited before
• Store your vehicle information if you return to complete a quote

4.4 Marketing & Targeting Cookies

These cookies are used to deliver advertisements and content more relevant to you and your interests. They may also be used to limit how often you see an advertisement and to measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

Tools we may use:

• Google Ads — tracks conversions from paid search campaigns
• Facebook Pixel — tracks visits and actions for retargeting on Meta platforms
• Google Tag Manager — manages and deploys tracking tags across the Site

4.5 Third-Party Cookies

Some cookies on our Site are set by third-party services that appear on our pages. We do not control these cookies and they are subject to the respective third party’s own cookie and privacy policies.

Third parties that may set cookies on our Site include:

• Google (Analytics, Ads, Maps)
• Meta / Facebook (Pixel, social sharing)
• Trustindex / Google Reviews (review widget)
• YouTube (embedded video content)
• Yelp (review and business listing integration)

5. Cookie Duration

Cookies on our Site fall into two duration categories:

Session Cookies — These are temporary cookies that are erased when you close your browser. They are used to maintain your session while you navigate the Site and submit forms.

Persistent Cookies — These remain on your device for a set period of time after you close your browser, or until you manually delete them. They are used to remember your preferences and recognize you on return visits.

6. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in the following ways:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain types, or notify you when a cookie is being set. Instructions for managing cookies in common browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions → Cookies and Site Data

Please note that disabling cookies may affect the functionality of our Site, including the ability to submit quote requests or use contact forms.

6.2 Opt Out of Analytics

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-Out Browser Add-On available at tools.google.com/dlpage/gaoptout.

6.3 Opt Out of Advertising Cookies

To opt out of interest-based advertising from Google, visit adssettings.google.com. To opt out of Meta / Facebook advertising cookies, visit your Facebook Ad Preferences settings.

7. Do Not Track

Some browsers include a “Do Not Track” feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to Do Not Track signals, as there is no universally accepted standard for how websites should respond to such requests. We will update this policy if that changes.

8. Cookies and Personal Data

Some cookies we use may be linked to personal information you provide to us — such as your name, phone number, or email address submitted through our quote request form. Any personal data collected through cookies is handled in accordance with our Privacy Policy, available at bigrigglass.com/privacy-policy.

We do not sell personal data collected through cookies to third parties.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Big Rig Glass 📞 (503) 694-9793 ✉️ info@bigrigglass.net 🌐 bigrigglass.com